Thank you for shopping with us! We are committed to ensuring your satisfaction. Please review our refund policy below:
Dead on Arrival (DOA): If your item arrives damaged or defective, please contact us immediately. We will process a refund or replacement for DOA items.
Satisfaction Guarantee: If you are not satisfied with your purchase, you may request a refund within 3 days of delivery. The item must be returned in its original condition for a refund to be processed.
Shipping Delays: While shipping delays are generally beyond our control, we understand they can be inconvenient. If your order is delayed by more than 12 days beyond the expected delivery date, we will offer a full refund for the amount paid. For delays less than 12 days, we will assist you in tracking your order but cannot offer a refund.
If you have any questions or need further assistance, please contact our customer service team. We appreciate your understanding and cooperation.